Refund Policy
For tickets purchased to attend Color Garden, there are no refunds except in the case of rain or severe weather. Aside from the aforementioned exception, all sales are final. BOLD Media does not accept any request for refunds for any reason aside from BOLD Media cancelling an event date due to rain or severe weather.
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Each ticket holder is expected to arrive at the event as designated by the ticket level terms they selected at checkout. Early or late arrivals may result in denied entry. Early arrivals may be asked to wait until their designated time. A refund will not be issued if a ticket holder misses their selected date and/or fails to redeem their ticket during the current season. If a ticket holder does not show up during their designated time they forfeit their ticket without the possibility of refund or credit.
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In the event your ticket date is cancelled due to weather, technological issues, or some other unforeseen circumstance, we activate our weather contingency plan. That plan includes:
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All ticket holders will receive both an email and text message (sent to the contact information provided at checkout) with instructions to rebook their tickets for any upcoming available date at the same location.
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If no alternative dates are available, or if you are unable to attend a rescheduled date, you may choose between:
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A full refund to your original payment method, or
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A full-value credit valid for 12 months toward any BOLD Media event.
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By purchasing a ticket to our events you agree to these terms and conditions.
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In the case of extraordinary weather the event may be postponed by BOLD Media; please check the website for updates.​ Those who have health conditions that could be negatively impacted by attending or participating in the event are strongly advised to refrain from attending.
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BOLD Media reserves the right to remove any ticket holder from the event for any reason without refund.
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This policy is binding as of 12/30/2024. No agent or employee of BOLD Media may alter this policy.